We embrace the European Union Regulations on Data Protection (GDPR/ General Data Protection Regulation), which came into effect on the 25th of May, 2018.

Our customers’ data and information are a high priority to us and we understand the sensitivity involved when working with suppliers and partners. we undertake not to publish or share such details in public or in our social media platforms without prior consent.

As a Destination Management Company, we will only transfer the required data and information with our vendors (including hotels, activity providers, domestic and international flight agencies/ companies, and any other vendors who require information on guests for experiences etc.).

We prioritize collaborating with local suppliers and communities to offer exclusive, authentic, and innovative experiences. We steer clear of mass tourism ventures, opting instead for personalized engagements that enhance our conscious travel philosophy.

By partnering with reputable service providers renowned for their excellence, reliability, and customer-centric approach, we aim to deliver exceptional customer experiences.

 

Processes and Responsibilities:

• Hotels, and restaurants – We personally inspect the hotels and accommodations we feature. This includes restaurants, eateries and places we patronize. Brief hotel management staff and check their processes and procedures including hygiene and emergency procedures.
• Transport Service Providers – Our Transport staff personally check and inspect all vehicles for their quality, standard, licensing, seating, seat belts etc. They maintain records which are updated from time to time.
• Activity Service Providers – Our staff personally experience such experiences and check their training policies, schedule, emergency procedures, liability insurance etc…

 

Climate-Conscious Tourism Policy

Renew is committed to fostering sustainable tourism that respects and preserves the environment, cultural heritage, and the well-being of local communities. We recognize that tourism has the potential to generate significant positive impacts, but it also carries the risk of environmental degradation, cultural loss, and social inequities. Our goal is to create a balanced approach to tourism development that maximizes benefits while minimizing negative impacts.

Adopting a low-volume, high-quality and value-added approach to tourism operations in Sri Lanka, Renew by Authenticities is built on the principles that the value of a tourism experience is determined by the integrity and quality of native ecosystems and local cultural heritage. Renew pledges to work with all suppliers and partners to place the well-being of native ecosystems, biodiversity, heritage and local communities at the core of its low-emissions travel itineraries in Sri Lanka.

 

Our Commitments:

• Environmental Responsibility: We will promote the conservation of natural resources and biodiversity, implement practices to reduce waste, conserve water, minimize energy consumption, promote sustainable transportation, and reduce the overall carbon footprint.
• Cultural Preservation: We will respect, promote, and preserve local cultures, traditions, and heritage. We will support initiatives to protect historical and cultural sites while engaging with local communities to ensure their pressing needs are heard and respected in tourism development.
• Community Well-being: We encourage the conscious traveller to support local businesses and contribute positively to the local economy. • Raising Awareness: We will raise awareness about the importance of sustainability and responsible travel.